Senior Systems Engineer

Bedford, MA

The Senior Systems Engineer is responsible for ensuring the stable operation of the Radius corporate network and systems including the company’s client facing web application that is developed and hosted internally in the US.  The successful candidate will manage all aspects of Radius Infrastructure from design to implementation, support and maintenance of enterprise level infrastructure including server, storage, networking and global communications. This role will also provide escalation for end user support, and provide IT and end user training where required. This is an exciting opportunity to be part of a global IT team with staff in the US, UK, India and China. The position is based in Bedford, MA and reports to the Head of IT.

Major Responsibilities: 

•Maintenance and ongoing improvements of infrastructure hosting client facing web application
•Delivery of global projects from the design through to implementation including maintaining detailed documentation and providing training to support teams
•Work as part of a global team to maintain and develop a multi-forest Active Directory environment and associated applications including Microsoft Exchange, Microsoft Lync and SQL Server
•Uphold the organizations security principles through the management of industry standard security products including antivirus, DLP, email and web security filters
•Proactively maintain system availability, reliability, performance and security
•Provide technical leadership and mentoring of other team members
•Work closely with internal development teams
•Provide 24/7 platform support as an escalation point and a member of an on-call rotation
•Maintain disaster recovery procedures and perform annual testing

Minimum Qualifications: 

Detailed knowledge and experience of the following is essential:
HP Blade Servers
HP 3Par Storage
Microsoft Windows Server
Microsoft Internet Information Services
Microsoft SQL Server
Cisco ASA firewall
Cisco networking switching and routing

Knowledge and experience of the following is of benefit:
Zerto Virtual Replication
Microsoft Exchange
Citrix NetScaler or other load balancers
Fortinet or Juniper Firewall
Citrix XenApp

•BS or BA degree in Computer Science or related field
•Microsoft, VMware, Cisco, HP certifications are a plus
•5+ of systems administrator equivalent experience, preferably within a professional services environment 
•Hands-on hardware troubleshooting experience and proven analytical and problem-solving skills
•The ability and willingness to proactively conduct creative research into a wide range of computing issues as required
•An ability to absorb, analyze, and retain information quickly, and be able to present ideas to all levels in user-friendly, non-technical language
•A sense of urgency and a demonstrated customer service orientation, and an ability to quickly engage and build rapport both with internal clients and vendors
•Keen attention to detail and demonstrated analytical and problem-solving abilities is required
•Experience supporting a 24x7 operating environment in use across multiple time zones and countries, required
•Should enjoy working in a team-oriented, collaborative environment
•Experience supporting end users in a geographically distributed environment across multiple time zones and countries is strongly preferred
•Experience of SOC1 or SOC2 would be beneficial
•The willingness and ability to work non-traditional hours if required