Credit Controller

Bedford, MA
Responsible for management and oversight of all accounts receivable collection activities to efficiently manage outstanding balances and minimize bad debt risk.  Daily direct interactions with both clients and internal operations team members to identify, prioritize and resolve or escalate issues which prevent timely collections. Supervise and manage collection specialist.
Major Responsibilities: 
  • Oversee all accounts receivable collection activities for a portfolio of primarily US-based clients
  • Design, enhance and execute credit and collection policies and practices in accordance with accepted industry standards
  • Directly interact with clients in a professional manner.
  • Research and resolve any payment issues and engage support of other internal resources, as appropriate.
  • Manage activities and performance of collections specialist.
  • Raise awareness to customer relations issues exposed during client interactions and escalate to appropriate operations colleagues
  • Manage and prepare all periodic A/R related reports, including (a) daily cash collections analysis, (b) weekly and monthly A/R aging reports, (c) bad debt risk analysis and reserve recommendations, and (d) high-risk accounts and escalation reports. 
Minimum Qualifications: 
  • Self-directed and ambitious
  • College graduate preferred
  • Prior collections experience
  • Knowledge of credit and collection industry standards and practices
  • Knowledge of accounting fundamentals and business acumen
  • Ability to meet established goals within tight deadlines
Skills, Abilities and Other Requirements: 
  • Collections experience(in professional services industry highly preferred)
  • Ability to manage work of others
  • Attention to detail
  • Excellent communication skills, both verbal and written
  • Ability to manage high-volume clients and invoices
  • Organized with excellent time-management skills
  • Ability to work in a fast-paced environment and ability to multi-task
  • Strong knowledge of all Microsoft office tools (Word, Excel)
  • Energetic team player with positive attitude